Has this ever happened to you:

You head over to the Pacemaker website, eager to see what your writing day/week looks like, or excited to add your latest progress, you try to log in and you get hit with this annoying little guy:

What a headache! Inside scoop: we know because it’s happened to us (D’oh!)

If this ever happens to you, don’t panic! It’s a fairly common issue that some of our users experience, but the good news is that it’s a really easy fix!

Most times users report this error, it’s because they are attempting to log in using their e-mail address as their username, or, they are entering their username in the wrong case.

Simply logging in using the username you registered with, and ensuring all the characters are in their proper cases, will fix that right away! If you can’t remember your username, no problem, just shoot us an e-mail requesting it, and we’ll get it to you as quickly as possible.

Trying these steps before contacting us could save you a lot of time and get you back to logging that progress before you know it!

The Pacemaker Team is always looking for ways to improve your Pacemaker experience, so we’re currently discussing ways to make the log in process more seamless, for example, by automating username retrievals and making usernames case insensitive. Stay tuned!